TheMobyShop ltd is committed to safeguarding the privacy of our customers both on website and in store; in this policy we explain how we will treat your personal information. This applies to the following types of user:
- Users of TheMobyShop website;
- People who use TheMobyShop services;
- People who contact us via any medium such as by website form, post email, telephone or social media.
The personal data/personal information we collect means any information about an individual in which that person can be identified. This does not include removed information or anonymous data.
2.1 Personal data that may be collected are the following:
- Identity Data including the following
- First name, last name, title
- Contact information including the following
- Email address,
- Billing address
- Delivery address
- Telephone numbers
- Financial Data
- Bank account & Payment card details
- Details about payments made
- Details of products purchased from TheMobyShop
- Technical Data
- IP Address
- Geographical location
- Browser type and version
- Operating System
- Referral Source
- Length of visit and website navigational paths
2.2 Before disclosing the personal information of another person you must obtain the person’s consent to both the disclosure and the processing of that personal information with this policy.
3.1 When filling out our booking questionnaire you will be prompted to provide your devices password/passcode whether a password, number code, or pattern.
3.2 – When filling out our online forms for receiving a quote, contacting us, directly emailing us or any other online communication device passwords are not required and should not be required by TheMobyShop.
3.3 We collect device passwords to ensure the functionality of the device, before and after the repair. The password is not used for any other purpose and no personal data will be accessed throughout the period of the repair.
3.4 Failure to provide the device password will severely limit TheMobyShop’s capacity to thoroughly test your device to a reasonable level.
3.5 Failure to provide the device password may void warranty should additional issues occur with the device after the repair. This will be confirmed at the time of booking in a device for repair.
4. Using Personal Information
4.1 – Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.
4.2 We may use your personal information to:
- Administer our website and business;
- Personalise our website for you;
- Enable your use of the services available on our website;
- Send you goods purchased through our website;
- Send statements, invoices and payment reminders to you, and collect payments from you;
- Send you non-marketing commercial communications;
- Send you email notifications that you have specifically requested;
- Send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter);
- Send you marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
- provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);administer our website and business;
- deal with enquiries and complaints made by or about you relating to our website;
- keep our website secure and prevent fraud;
- verify compliance with the terms and conditions governing the use of our website; and
4.3 – If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.
4.4 We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.
5.1 – We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.
5.2 We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this policy.
5.3 – We may disclose your personal information:
- To the extent that we are required to do so by law;
- in connection with any ongoing or prospective legal proceedings;
- In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
- to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling;
- to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
5.4 – Except as provided in this policy, we will not provide your personal information to third parties.
6.1 – Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.
6.2 – Information that we collect may be transferred to the following countries which do not have data protection laws equivalent to those in force in the European Economic Area: The United States of America, Russia, Japan, China and India.
6.3 – Personal information that you publish on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.
6.4 – You expressly agree to the transfers of personal information described in this Section 6.
7.1 – This Section 7 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.
7.2 – Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
7.3 – Notwithstanding the other provisions of this Section 7, we will retain documents (including electronic documents) containing personal data:
- To the extent that we are required to do so by law;
- if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
- in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
8.1 – We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
8.2 – We will store all the personal information you provide on secure servers
8.3 – All electronic financial transactions entered into through our website will be protected by encryption technology.
8.4 – You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
9.1 We may update this policy from time to time by publishing a new version on our website.
9.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
9.3 We may notify you of changes to this policy by email or through the private messaging system on our website.
10.1 – You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:
- The payment of a fee (currently fixed at GBP 10); and
- the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
10.2 – We may withhold personal information that you request to the extent permitted by law.
10.3 You may instruct us at any time not to process your personal information for marketing purposes.
10.4 In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing
11.1 Our website includes hyperlinks to, and details of, third party websites.
11.2 We have no control over, and are not responsible for, the privacy policies and practices of third parties.
12.1 – Please inform TheMobyShop if the personal information that we hold about you needs to be corrected or updated.
13. About Cookies
13.1 – A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
13.2 – Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
13.3 – Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
13.4 Cookies can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website.
14. Our Cookies
14.1 – We use only session cookies / only persistent cookies / both session and persistent cookies on our website.
15. Analytics Cookies
15.1 – We use Google Analytics to analyse the use of our website.
15.2 – Our analytics service provider generates statistical and other information about website use by means of cookies.
15.4 – The information generated relating to our website is used to create reports about the use of our website.
16 Third Party Cookies
16.1 – Our website also uses third party cookies.
17 Blocking Cookies
17.1 – Most browsers allow you to refuse to accept cookies; for example:
(a) in Internet Explorer (version 11) you can block cookies using the cookie handling override settings available by clicking “Tools”, “Internet Options”, “Privacy” and then “Advanced”;
(b) in Firefox (version 39) you can block all cookies by clicking “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from sites”; and
(c) in Chrome (version 44), you can block all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Content settings”, and then selecting “Block sites from setting any data” under the “Cookies” heading.
17.2 – Blocking all cookies will have a negative impact upon the usability of many websites.
17.3 – If you block cookies, you will not be able to use all the features on our website.
18 Deleting Cookies
18.1 – You can delete cookies already stored on your computer; for example:
(a) in Internet Explorer (version 11), you must manually delete cookie files (you can find instructions for doing so at http://windows.microsoft.com/en-gb/internet-explorer/delete-manage-cookies#ie=ie-11);
(b) in Firefox (version 39), you can delete cookies by clicking “Tools”, “Options” and “Privacy”, then selecting “Use custom settings for history” from the drop-down menu, clicking “Show Cookies”, and then clicking “Remove All Cookies”; and
(c) in Chrome (version 44), you can delete all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Clear browsing data”, and then selecting “Cookies and other site and plug-in data” before clicking “Clear browsing data”.
18.2 – Deleting cookies will have a negative impact on the usability of many websites.
19. Our Details
19.1 This website is owned and operated by [TheMobyShop.com ltd].
19.2 We are registered in England and Wales under registration number 9105240, and our registered office is at TheMobyShop.com, 60 High Street, Bilston, WV14 0EP.
19.3 Our principal place of business is at TheMobyShop, 60 High Street, Bilston, WV14 0EP.
19.4 You can contact us by writing to the business address given above, by using our website contact form, by email to email@example.com or by telephone on +441902238788.